Choosing the right Sitecore agency is crucial to getting the most out of the platform’s capabilities. While a strong partnership can elevate your digital presence, some agencies may fail to meet expectations, leaving you with ongoing issues. Whether you’re dealing with slow site performance or an inability to add new functionality, there are clear signs that your Sitecore agency may not be delivering the value you deserve. If you’re facing any of the following challenges, it might be time to consider a change.

1. You’re Running an Outdated Version of Sitecore

Software updates are essential for maintaining security and functionality. If your Sitecore version is outdated, it could be exposing your website to security risks and compatibility issues. Your agency should ensure you’re always using the most up-to-date version to avoid such risks and maintain optimal performance.

2. Lack of a Sitecore Architecture Document

A Sitecore Architecture Document is key to ensuring smooth implementation. Without it, you risk facing miscommunication, design errors, and launch problems. This document should outline how content will be structured and edited, and without it, your Sitecore agency may be cutting corners.

3. Frequent Delays and Bugs in Projects

If your projects are consistently delayed or plagued with bugs, it’s a sign that your agency may not be conducting proper testing or following best practices. A solid Sitecore agency will implement thorough quality assurance testing before deployment, ensuring smooth launches.

4. Slow Site Load Times

Website speed is critical for user experience and SEO rankings. If your Sitecore site loads slowly and your agency can’t offer solutions, they may not have the expertise to optimize performance effectively. A proficient Sitecore agency will identify and address any server or configuration issues to boost speed.

5. Long Wait Times for New Features

Adding new functionality to your Sitecore site should be a seamless process. If it’s taking too long for your agency to implement new features, it could indicate a lack of experience or poor resource management. A reliable agency will implement new features quickly and efficiently.

6. Inadequate Sitecore Training

Sitecore is a complex platform, and having the right training is essential for managing your site confidently. If your agency hasn’t provided personalized training to help you understand how to manage your site, it’s a major red flag. You need to be equipped to make updates and manage content on your own.

7. Excessive Exceptions in Logs

Frequent exceptions in your logs without clear solutions can be a sign of poor Sitecore configuration. A skilled Sitecore agency will implement an effective exception handling strategy and ensure that you can easily identify and resolve any issues.

8. Difficulty Managing Content

Sitecore is a powerful content management system that allows you to take control of your content. If you’re unable to manage your content independently, it could indicate that your agency hasn’t configured the system properly. You should be able to edit content, add new sections, and make updates without relying on the agency.

9. Missing or Broken Experience Editor Interface

The Experience Editor is an essential feature that allows you to edit content in-line and see changes before publishing. If your agency hasn’t integrated this tool properly, it could indicate a lack of adherence to Sitecore best practices. A reliable agency will ensure the Experience Editor is properly implemented and provide training on how to use it.

10. Inability to Add New Site Sections Independently

One of the benefits of Sitecore is the ability to easily add new sections to your site. If you’re unable to do this on your own, it suggests that your agency has not designed your system with flexibility in mind. A skilled agency will ensure that you can independently add new sections as needed.

11. Inability to Conduct Your Own Testing

Sitecore’s Experience Editor allows you to conduct your own A/B and multivariate tests. If your agency hasn’t set this up or provided the necessary training, you might be losing valuable opportunities to optimize your site. A good Sitecore agency will empower you to conduct these tests independently.

12. Underutilizing Sitecore Marketing Features

Sitecore is more than just a content management system; it’s a full digital experience platform. If your agency hasn’t helped you implement marketing automation, advanced personalization, or email experience tools, you’re missing out on the full potential of Sitecore. A competent agency will integrate these features to help you enhance customer engagement and conversions.

13. You Feel You’re Not Getting Adequate Value

If you’re feeling like you’re not receiving the value you’re paying for, it’s time to reassess your partnership. A reliable Sitecore agency should work with you to ensure that your investments are providing a tangible return. If you’re being overcharged or underdelivered, it’s a sign that the relationship isn’t working.

What Should You Do If You Have Concerns?

If any of these signs are familiar, it’s essential to take action. Start by conducting a Sitecore audit to evaluate the performance of your current implementation, identify potential issues, and assess future needs. Partnering with the right Sitecore agency will ensure that you maximize the value of your Sitecore investment and meet your business goals effectively.