Listening to our clients has always been at the core of how Nakisa grows and innovates. The 2024 Voice of Client report captures the voices behind that growth—clients who shared their perspectives, challenges, and expectations to help shape the future of our solutions. This year’s report reflects on the insights gathered and outlines how we’re putting them into action.

Who We Heard From

Our outreach spanned industries and continents, bringing together feedback from clients in retail, energy, finance, real estate, and more. Whether operating in North America, Europe, Asia, or beyond, participants shared what’s working and what still needs refining. If you didn’t take part this year, don’t worry—your opportunity returns in 2025.

What Clients Appreciated in 2024

Nakisa’s Net Promoter Score jumped by 87% over the previous year—a sign of deeper trust and growing satisfaction. Here’s what clients highlighted:

• Performance at Scale: Many praised our cloud-native architecture, especially its ability to deliver better performance and security, with seamless integration across systems.

• Productivity Gains: Built-in dashboards and ready-to-use reports reduced manual work and saved time.

• Dedicated Support: Users consistently acknowledged our support team’s responsiveness and efficiency.

• Lease Accounting Excellence: Clients valued our software’s robust capabilities in managing detailed lease contracts and asset-level accounting.

• Smarter Workforce Planning: HR leaders found the in-chart analytics and intuitive design of our org planning tools instrumental in making data-driven team decisions.

A highlight came from OPG, where org changes that once took over a month now happen in less than a week. Similarly, at Unicomer Group, the platform’s clarity and compliance with IFRS 16 standards proved critical in their operational upgrade.

Enhancements Based on Your Feedback

2024 marked a year of both technical evolution and user experience upgrades. We focused on several areas to better meet client expectations:

Investing in Innovation

• AI Features: Nakisa Copilot and other AI tools are being rolled out to simplify decision-making and personalize user workflows. These innovations build on years of infrastructure investment and will be fully available in early 2025.

• Centralized Product Hub: A new product center consolidates support, updates, documentation, and access to Nakisa applications in one place.

• Platform Upgrade: Clients are gradually migrating to NCP3, our most advanced cloud infrastructure yet.

• API Documentation: We’ve made our API reference materials publicly accessible to support developers working on custom integrations.

• In-App Onboarding: New guided tutorials within our products ensure users can get started quickly and effectively.

• Security Certifications: Nakisa now holds ISO 27001:2022 and ISO 27017:2015 certifications, expanding on our long-standing SOC 1 and SOC 2 standards.

Enhancing Support

• Improved Response Times: Thanks to internal restructuring, we’ve reduced the time it takes to respond and resolve support tickets.

• Customer Satisfaction Tracking: With over 700 ratings collected last year, our CSAT scores continue to climb.

• Resource Planning Tools: A new internal tool helps us manage projects more efficiently, reducing delivery times and enhancing clarity.

• Unified Support Across Products: Clients across all product lines now experience consistent service via our integrated platform.

• Expanded Language Options: Support is now available in French for our international clients.

Sharpening Industry Expertise

To better tailor our solutions, we deepened our focus on specific industry needs:

• Sector Guides: A new series of industry-focused resources launched this year, starting with oil and gas lease accounting.

• Client Stories: We added 24 new case studies across sectors, showing how companies are achieving success with our solutions.

• Expert Contributions: Guest blogs from professionals in organizational design helped expand the conversation around workforce challenges and trends.

• Professional Partnerships: We’re engaging with associations like ODF and NRTA to further strengthen our thought leadership in HR and real estate.

Strengthening Our Community

We want to be more than a software provider—we aim to be a partner in your success:

• Nakisa Week: We invited students into our community, bridging industry and education in a meaningful way.

• Release Education: Through webinars and blogs, we ensured each product update was easy to understand and apply.

• Client Engagement: In-person meetings, regular check-ins, and event participation helped us stay in tune with your evolving needs.

• Social Responsibility: Our Montreal team contributed to local causes, reinforcing our commitment to making a difference beyond business.

Company Momentum

2024 was a year of major expansion for Nakisa:

• Projected Growth: We’re targeting a 20% increase in 2025, with new hires across departments to support our growing client base.

• IWMS Launch: Our new real estate management platform includes enhanced analytics, reporting, and user interface upgrades—all driven by client feedback.

• Value Engineering Team: This new group is focused on helping clients quantify the benefits of our solutions, from pre-ROI assessments to long-term value realization.

• Regional Expansion: A new data center in the UAE joins our global network, enabling stronger data compliance and service for clients in the Middle East.

Looking Ahead

As we plan for the future, our focus remains on innovation, reliability, and partnership. Your insights will continue to guide our roadmap, and we’re committed to delivering tools that evolve with your needs. Whether you’ve worked with us for years or are just starting your journey with Nakisa, we’re grateful for your trust and excited for what’s next.